PRODUCT/ EXCHANGE POLICY:
Defective products: Products that are found to be defective can be returned for replacement or credit for the purchase of other product for up to 90 days after the date of the invoice. If a product has a longer warranty period it will be indicated in the product description on our web site. All returns require a return merchandise authorization number (contact us for an RMA #). For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back will be paid by UniquExceptional.
Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts, instructions and accessories must be included in order to receive a full credit.
Exchanges: We will accept product back for
exchange (credit toward the purchase of other product) within 30 days after the
date of the invoice with a 20% exchange fee. Please note that this does not
apply to all of our products. Certain items can not be exchanged. For example, if an item has been
discontinued, as announced in our weekly e-mail update and listed on our web
site, then we can not take it back. Call
first before shipping the product back to receive an RMA number and to make sure
the product is eligible for a credit.
Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or the packaging. All exchanges require a return merchandise authorization number (contact us for an RMA #). The cost to ship the product back to UniquExceptional will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will also be paid by the customer.
ADDRESS CORRECTION POLICY
It is very important that we receive a complete and accurate address for drop ship orders. Because UPS charges us a $6.00 fee for an incomplete or wrong address shipped by ground and a $12.00 fee for an incomplete or wrong address shipped by air, we are forced to pass the charges on to you. We suggest that you stress to your customers the importance of a complete address including their street address, (with any apartment or suite number) city, and zip code.